LET´S START WITH THE DEFINITIONS
Emotional Intelligence is a scientifically validated functioning of the brain to process and utilize emotional information. It regulates the capacity to be aware of, control, and express one’s own and other´s emotions and to handle interpersonal relationships wisely and empathetically.
EI: is an abbreviation for” Emotional Intelligence”
EQ: is an abbreviation for “Emotional Quotient”, a measurement statistically similar to IQ that measures EI. EQ is often used in place of EI.
Why do some smart people fail to perform as managers,
while some more average IQ people are spectacularly successful?
Multiple strategies for implementation have been used to apply EQ across different industries.
Some of the application research documented here includes:
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Improved customer service through recruiting customer service representative with higher EQ
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Increased job satisfaction during times of organizational change through EQ coaching
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Improved team performance with higher productivity and profit growth
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Superior Leadership Performance by recruiting and developing for executive EQ