Emotional Intelligence is a scientifically validated functioning of the brain to process and utilize emotional information. It regulates the capacity to be aware of, control, and express one’s own and other´s emotions and to handle interpersonal relationships wisely and empathetically.

EI: is an abbreviation for” Emotional Intelligence”

EQ: is an abbreviation for “Emotional Quotient”, a measurement statistically similar to IQ that measures EI.  EQ is often used in place of EI.

Why do some smart people fail to perform as managers,
while some more average IQ people are spectacularly successful?

All jobs today require Emotional Intelligence. As business has become more complex and more global there are very few, if any jobs, that do not require interaction with other people.

People skills have become crucial and there is a big difference between those that have the skills and those that do not and high and average performers. The research is quite compelling!

Competency research in over 200 companies and organizations worldwide suggests that about one-third of this difference is due to technical skills and cognitive ability while two-thirds is due to EQ. In top leadership positions, it is even more important where over four-fifths of the difference is due to Social Emotional competences.

One of the most compelling, and confounding questions of why EQ can make such a difference and why companies invest in developing Emotional Intelligence is “What’s the ROI”? While on the surface the case for developing emotional intelligence in the workplace makes sense (who doesn’t want to work for an emotionally intelligent organization), can we really point to any difference that companies that have EQ on the agenda and where leaders put effort into developing their emotional intelligence contributes to the bottom line of an organization? Can we really say that there is a hard return on the investment?

EQ application research on performance outcomes covers a variety of workplace settings from general professions such as managers, lawyers, entrepreneurs, debt collectors and salespeople, to professionals such as medical professions, educators, athletes and law enforcement.

Multiple strategies for implementation have been used to apply EQ across different industries.
Some of the application research documented here includes:

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Improved customer service through recruiting customer service representative with higher EQ

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Increased job satisfaction during times of organizational change through EQ coaching

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Improved team performance with higher productivity and profit growth

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Superior Leadership Performance by recruiting and developing for executive EQ

A Different Kind of Being Smart

Have you ever given some real thought to what makes people successful?

Some people just seem to get along with others, they don´t get upset easily, they are balanced, proactive, meet challenges with thought and consideration and have great insight into themselves and others. They have what we call high Emotional Intelligence and these EQ skills not only make them pleasant to be around, but they are seen as loyal and trustworthy and they tend to be the ones that get promotions at work and are appreciated and successful as leaders.

These skills can be measured, learned and developed and they play a big role in making people feel engaged at work and contributes to culturally diverse workplaces where people can excel and make companies and organizations successful.

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